This home health provider in the Midwest serves hundreds of patients a day with skilled health care. The agency originally licensed 1-800-HOMECARE to gain a competitive advantage and build stronger relationships with referral sources. After years of using the number, they discovered an unexpected benefit: helping to maintain better contact and communication with current patients, which improves the quality of care they can provide.
The majority of the agency’s referrals come from the hospital system to which it belongs, but it is not immune to the pressures of local competition. Part of its patient population comes from outside the system, including nursing homes and rehabilitation centers, and if patients or case managers have a bad experience they will actively search for a different provider.
There are many home health providers in the agency’s market. No matter how much name recognition an agency has, there are always companies who want the referrals it is getting. Having the advantage of the super memorable 1-800-HOMECARE phone number helps the agency maintain a strong bond with its partners.
We really pride ourselves on our excellent service, but we have to get the calls first to be able to deliver it. The 1-800-HOMECARE number is so easy to remember. The ability to quickly connect with someone here and the good customer service: these are the keys to us getting repeat referrals.
Administrative Director
After licensing the number for several years, the agency did an audit of its call volume and noticed a surprising fact: while inbound calls from referral sources were important, those calls were outnumbered by calls placed by existing patients and their family members. By being able to connect quickly with patients, the team can triage issues before they escalate and keep everyone on their road to wellness.
The phone number is printed on materials that stay in every patient’s house. Patients call with medical concerns, questions, and for scheduling, which allows the agency to be extremely responsive and make sure everyone gets the care they need in a timely manner.